Sotrue

Welcome to the Support page for SoTrue

SoTrue is a social media mobile application that guides all digital creators and social media users to wealth and inspiration through exclusive content.

Frequently Asked Questions (FAQs)

SoTrue is a content subscription social media platform that is revolutionising the relationship between digital content creators and their true fans/followers.

SoTrue encourages all individuals to share, view content and earn through a subscription model. In other words, you can charge a subscription fee per piece of content or view all your content every month, and in exchange, your fans/followers will be able to subscribe/purchase, view, interact and enjoy it!

SoTrue has two ways users can earn for now;
Content subscriptions and our in-app Referral system.
A Subscription fee is the price a charged for content viewership either on a monthly basis or per post.
If you refer a new user using the code provided (Settings>Refer and Earn), you can earn a commission every month for a whole year.

Troubleshooting

If you encounter any issues with SoTrue App, here are some troubleshooting tips:

If the app is crashing or freezing, try closing the app and reopening it. If that doesn't work, try restarting your device.

If you're having trouble uploading a photo or video, make sure that you have a stable internet connection and that the file is in a supported format.

If you're not receiving notifications from SoTrue, make sure that notifications are enabled in your device settings, and that you've allowed SoTrue to send notifications.

Contact Information

If you need further assistance with SoTrue, you can contact our support team by email at support@sotrue.com or by phone at 1-800-123-4567. Our support team is available 24/7 to help you with any questions or issues you may have.

Known Issues

We're always working to improve SoTrue, but there may be some known issues that we're still working to resolve. Here are some of the current known issues:

Some users may experience slow loading times when scrolling through their feed. We're working on optimising the app to improve performance.

Some users may experience issues with push notifications. We're working on fixing this issue in a future update.

Feedback

We value your feedback and would love to hear from you about your experience with SoTrue. Please take a moment to complete our online survey and let us know how we can improve the app to better meet your needs.

Link to the survey:

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